About Us
FAQ
This page contains answers to frequently questions about Philaculture, the Greater Philadelphia Cultural Alliance website. Use the list of links below to navigate to the area you are searching.
Philaculture Registration & Account
Getting Started:
What is a Philaculture account?
Why should I create a Philaculture account?
How do I create a Philaculture account?
Why is my email address already in your system?
I forgot my password, now what?
The Dashboard:
What is the dashboard? What can I do with it?
How do I update my profile?
How do I change my username and password?
How do I update my Member Directory listing?
How do I manage my email preferences and interest?
Other:
I work for more than one organization; what do I do?
I don’t work or volunteer for a cultural organization; should I still create a Philaculture account?
What does "add an organization" mean?
What happened to my old Job Bank and Conflict Buster Account?
Someone has written a comment about my organization - what if I don't want it to appear?
Getting Started Questions
What is a Philaculture account?
A Philaculture account provides you with one login to access all of your tools, information & resources! Now you can post a job on Job Bank, promote or plan your event with ProCalendar, renew your membership, search the Member Directory, access your Funsavers results, and much more directly from your account.
Why should I create a Philaculture account?
Registering for a Philaculture account enables you to take full advantage of our programs and services and gives us the opportunity to share relevant and current information with you.
How do I create a Philaculture account?
Click on the Register link in the top right corner of our website and complete the simple form. We recommend that you use your work email address or the email address where you would like to receive information from the Cultural Alliance.
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Why is my email address already in your system?
You are already in our system if you work for a Cultural Alliance member organization or have done business with us.
I forgot my password, now what?
Click on the "Login" link located in the upper right corner and then click on the "Forgot your password?" link. Enter your email address to receive instructions on how to reset your password. If you no longer have access to the email address (username) associated with your Philaculture account, please send us an email at web@philaculture.org
Dashboard Questions:
What is the dashboard? What can I do with it?
The Dashboard displays basic information about your Philaculture account. The dashboard displays the contact information that we have on file for you, as well as information about your organizational affiliation(s). You can quickly and easily change contact and affiliation information through the appropriate buttons on the page.
On the left-hand side of your browser, you can use “My Dashboard Links” to quickly view all of the Philaculture services and opportunities to which you can subscribe. To return to the dashboard from any page, just click on “My Account” in the upper right-hand corner of the page.
How do I update my profile?
To update your profile, simply login to your Philaculture account, click on the My Profile link on the left hand side. From there, you can change your email and password, update your contact information, or change your organization affiliation.
How do I change my username and password?
You can change your email address and password by logging into your account and visiting your Dashboard. From your Dashboard click the "My Profile" link in the left-hand corner and then select "edit" in the "Account Information" section.
How do I update my Member Directory listing?
You can easily update your organization’s Member Directory listing from your Philaculture Dashboard. Login to your account and go to your Dashboard by clicking the “My Account” link in the upper right-hand corner the homepage.
From your Dashboard click the "My Membership" link and expand the Contact Roles box to view a quick list of your employees. You can add additional employees or change individual contact information by clicking the Edit Contacts button and following the instructions on the next page.
Currently, you can edit organizational contact information and your mission once a year during the renewal process, but feel free to email us with any organization changes at membership@philaculture.org.
How do I manage my email preferences and areas of interest?
You can customize your email preferences and interaction with our website by logging into your account, visiting your Dashboard and clicking the "My Preferences" link. By selecting your preferred Interests, we will highlight news items, research, alerts and more for you on the related content pages and in your dashboard. By indicating email preferences you can sign-up for CultureWire, our monthly e-newsletter or our weekly Funsavers Submissions email.
Other Questions:
I work for more than one organization; what do I do?
If you work for more than one company or member organization and need access to Cultural Alliance services on behalf of those organizations, we can help!
First you’ll need to register for a Philaculture account and follow the emailed instructions to verify your email address and add your first organization. After that is done, just follow these steps:
1. Login to your account and go to your Philaculture Dashboard by clicking the “My Account” link in the upper right-hand corner of the homepage.
2. From your Dashboard click the “Add an Organization” link found in the left-hand column and follow the instructions to search for or add your additional organizations.
Once you have added the other organizations, you can use the “Access my other organizations” drop down menu found in the left-hand column to switch between organizations. This will allow you to access your Cultural Alliance services and records online for multiple organizations without having to log out of your account.
I don’t work or volunteer for a cultural organization; should I still create a Philaculture account?
Yes! Individuals are still encouraged to create an account and update their preferences in the Philaculture Dashboard. By updating your preferences, you can let us know what topics interest you, which customizes your interaction with the Philaculture website, news articles and alerts.
What does "add an organization" mean?
If you work with an organization that is a Cultural Alliance member, participates in Cultural Alliance programs or uses our services, such as advertising and job postings, adding an organization will allow you to use your Dashboard to manage your interaction with us online. By adding the organization when you create an account or after you have already registered you will be able to view historical data, change contact information, post job, buy advertising and much more directly from your Dashboard.
What happened to my old Job Bank and Conflict Buster Account?
Good news: If you posted to the Job Bank or Conflict Buster within the past two years, you already have an account on the new Philaculture! To activate your account, simply request a new password with the email you used for your old account, and follow the instructions sent to you via email. Once you have reset your password, you will be able to post jobs to the Job Bank and add events to our brand new ProCalendar.
If it's been longer than two years since you posted to the Job Bank or Conflict Buster, you may need to create a new account. If the system says that it doesn't recognize your e-mail address, you'll need to register for a new account.
Someone has written a comment about my organization - what if I don't want it to appear?
Comments are submitted by registered users of Philaculture and do not reflect the views of the Cultural Alliance. The Cultural Alliance staff reserves the right to remove comments that:
- are abusive, inflammatory, off-topic, or use profanity
- include personal attacks
- contain racist, sexist, homophobic or other slurs
- are solicitations and/or advertising for personal blogs and websites
If you feel a comment about your organization meets one of the above criteria, please contact us at web@philaculture.org so we may review it.
