Guest Service Associate

Position Description:  The Guest Service Assistants (GSAs) is responsible for a successful guest experience in the Museum.   Must provide a high level of customer service and satisfaction to ensure an excellent experience for all guests and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/guest or protocols, and facilitating entry/egress from theaters.  The GSA report to the Manager of  Guest Services.   

Primary Responsibilities:  • Provide superior guest service to all guests   • Project a positive image, serving as an ambassador for the museum  • Maintain proper cashier operations by following policies and procedures; reporting needed changes  • Relay accurate information about planned programs and events  • Be friendly and outgoing  • Handle customer service issues/questions in a professional, polite, and positive manner  • Actively participate in all provided training classes and properly implement newly learned skills  • Ensure that the Museum’s rules and safety protocols are followed   • Following established protocols, open/close building and areas within the Museum as scheduled; carry out light housekeeping and cleaning duties as outlined for each area throughout the day  • Other duties as assigned     

Experience/ Skills: 

• General interest in the American Revolution  • Ability to work in a fast paced environment and interface effectively with visitors in both conveying information and listening to their questions/complaints  • Be open to multiple points of view and avenues for problem solving   • Must be able to walk, stand and interact with the public for long periods of time  • Be well organized and thorough with close attention to detail and follow-through  • Act as a team player who works well with others and shows courtesy and respect to colleagues  • Be willing to assume responsibility   • Must be able to work a flexible schedule to include weekends, holidays and special events.  • Outgoing personality and enthused to interact with guests and colleagues  • 1-3 years of front line customer service experience  • Experience in another museum or related attraction strongly preferred    

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.