Greater Philadelphia Cultural Alliance

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.

The Chamber is seeking a highly motivated Manager, Member Engagement to ensure that members receive ongoing value from their Chamber investment by providing support, connecting them with resources, and proactively addressing concerns. Through relationship-building and strategic outreach, the Manager, Member Engagement strengthens member relationships, maximizes renewal rates, and plays a key role in sustaining the Chamber’s membership base.

Essential Duties & Responsibilities – Member Relations and Retention

Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members.
Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
Conduct regular outreach to assigned members, maintaining a daily 40 daily call attempts (outgoing calls, or incoming calls, for the purpose of interacting with an assigned member while following the member relations strategy.)
Address delinquent accounts promptly and work to re-engage at-risk members.
Develop and implement member satisfaction strategies to increase retention and renewals.
Monitor membership retention trends and develop initiatives to address potential attrition concerns.
Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
Perform other duties as assigned.

General Responsibilities & Duties

Represent the Chamber professionally and positively at all times.
Attend Chamber meetings, networking events, and activities, as assigned, to enhance member relations.
Participate in member ribbon cuttings and business community events as assigned.
Prepare membership and retention reports as required by the Director, Membership.
Perform other duties as assigned.

Job Specifications & Requirements

3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
Strong relationship-building skills and ability to engage with business professionals.
Excellent communication and problem-solving abilities.
Proficiency in CRM software, MS Word, and MS Excel.
Must be a resident of the greater Philadelphia region.
Must have reliable transportation, proof of insurance, and a valid driver’s license.
Ability to work independently and collaboratively within a team.
Strong attention to detail and ability to manage multiple priorities effectively.

Working at the Chamber:

Working at the Chamber offers the best of both worlds—the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit. As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact. With a team of about 65 employees, we’re large enough to offer strong support and infrastructure, yet small enough to provide opportunities to lead, grow, and make your mark. We foster a fast-paced, collaborative environment and offer competitive compensation along with an outstanding benefits package.

Work Conditions

The Chamber operates in a hybrid work environment that allows for a flexible schedule while requiring employees to work in-person at least two days per week. Exceptions to this schedule may be made based on departmental needs. When on-site, work is performed in a professional, deadline-driven office setting with regular interaction with Chamber staff, volunteers, members, and prospective members.

This role involves extended periods of sitting at a desk, working on a computer, and speaking on the phone. The individual will also be required to attend Chamber-hosted or partner events and meetings outside of regular business hours and outside of Center City Philadelphia.

Compensation

The base salary for this position is $65,000 annually, plus the opportunity to earn additional performance-based incentives for personal and team-based performance.

The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds