Wanamaker Light Show - Visitor Services Associate (Seasonal)
Description:
The Visitor Experience Associate is responsible for providing excellent customer service, information, and directions, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.
This position will be working at the Wanamaker Light Show operating the Visitor Center kiosk.
Hours: 11:30 am – 8:30 pm daily.
Applicants will be required to share accurate availability for the full season which begins Nov. 29 and runs through Dec. 24. Individual schedules may vary based on operational and program needs.
This seasonal part-time position may work schedules from 16-40 hours a week dependent on availability.
Main duties include, but are not limited to:
- Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
- Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
- Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
- Selling retail merchandise
- Responsible for accurate opening and closing of cash registers and ticket inventory daily.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- Have a professional appearance and keep within the company’s uniform standards.
- Maintain a neat and well-stocked work area (brochures, tickets, retail inventory, supplies);
- Additional task as required/requested.
Key Skills
- Experience working large public festivals or events.
- Hospitality and customer service experience.
- Computer literate with working knowledge of mobile check-in processes.
- Familiarity with POS (point-of-sale) systems.
- Strong interpersonal and verbal communication skills.
- Experience collecting donations using mobile devices.
- Knowledge of the Philadelphia area holiday and hospitality attractions preferred.
- Experience in customer service in a fast-paced, public attraction.
