Retail Store Manager
Key Responsibilities
- Staff Leadership & Development
- Recruit, interview, hire, and train store employees to meet business and customer needs
- Create weekly schedules and assign responsibilities to ensure full coverage
- Conduct regular performance reviews (bi-yearly) and coach underperforming employees as needed
- Provide continuous development opportunities through ongoing training and guidance
- Foster a positive, professional, and customer-focused work environment
Customer & Vendor Relations
- Maintain the store’s reputation by modeling excellent service in-person and over the phone
- Support new and existing customer relationships through proactive communication
- Attend industry events, conferences, and workshops as needed to expand vendor and professional networks
- Inventory & Operations Management
- Help manage and maintain accurate inventory levels for the retail store, online store, and school accounts
- Assist with merchandising and maintaining compelling, visually appealing store displays
- Lead and track in-store sales initiatives, aligning with goals set alongside the Buyer and Owner
Sales & Business Support
- Utilize sales data to inform decision-making and operational improvements
- Collaborate with leadership to set store performance goals and achieve revenue targets
Qualifications
- Minimum 5 years of retail management experience required
- Excellent verbal and written communication skills
- Strong leadership and team-motivation abilities
- Effective under pressure with proven conflict resolution skills
- Strong organizational and time-management skills
- Ability to review and interpret sales data for business decisions
- Experience in procurement, logistics, and inventory management
- Confident self-starter with strong problem-solving and decision-making ability
- Strong math skills
- High school diploma or equivalent required; college degree preferred
- Ceramics knowledge or industry background is a plus
- Physical & Availability Requirements
- Ability to stand for a minimum of two consecutive hours and remain active throughout the shift
- Must be able to lift 50 lb clay boxes daily and handle dry materials with proper precautions
- May involve stooping, kneeling, crouching, climbing ladders, and reaching overhead
- Enthusiastic, customer-service oriented, friendly, and energetic demeanor
- Availability for varied scheduling: early mornings, evenings, weekends, and special events (e.g., Blowout Sales)
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