Museum Store Manager

The Museum Store Manager is responsible for driving revenue, merchandising excellence, and day-to-day performance of the museum store while delivering exceptional customer experience. This role oversees daily retail operations, staff leadership, merchandising, and service standards while ensuring alignment with the museum’s mission and values. The Store Manager ensures the store is visually compelling, well-staffed, and operationally sound, while managing the Retail Operations Manager and supporting a small team of part-time Sales Associates. This position reports to the Chief Strategy and Growth Officer.

Primary Responsibilities:

Lead all aspects of store operations, staffing, merchandising, inventory, customer service, and point of sale functions. 

Responsible for sales performance and operational metrics, budgeting, and reporting. 

Manage daily store operations, including scheduling and coverage, cash handling, open and close functions, and payroll. 

Recruit, train, coach, and motivate retail staff with a service-first mindset. Supervise and evaluate Sales Associates and volunteers.  

Manage merchandising aligned with museum collections, exhibitions, programs, and holidays/seasonality. Responsible for engaging store displays that bring the Museum’s unique stories to life using creative visual merchandising techniques. Maintain an organized and full shopping floor. 

Oversee inventory, purchasing, pricing, vendor relationships, and stock controls. 

Maintain and update the product catalogue using Shopify POS. 

Ensure compliance with POS procedures, safety, and loss prevention. 

Manage store events and demonstrations, sales and promotions, and marketing efforts. 

Collaborate with Museum teams and external partners. 

Uphold Visitor Engagement service standards and ensure a clean and safe store environment for visitor comfort. 

Promote the Museum and its mission, encouraging new memberships. 

Other duties as assigned.

Qualifications 

3–5 years of retail management experience (museum or cultural institution preferred) 

Experience buying and developing educational, gift store, and artisan products 

Knowledge of purchasing and vendor and consignment agreement 

Inventory and merchandise planning, budgeting, and reporting capabilities 

Proficiency with POS systems (Shopify preferred). Strong Microsoft Excel                skills 

Ability to work onsite at the Museum days, weekends, and occasional evenings for special events 

 Interest in and enthusiasm for American history, museums, education, or public service

This position is full-time and on site.  The salary is $55,000 annually.

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.