Retail Operations Manager

The Retail Operations Manager ensures the smooth, behind-the-scenes functioning of the Museum Store in support of a positive visitor experience. This role focuses on operational excellence—inventory, systems, logistics, and daily readiness—allowing frontline staff to focus on sales, service, and engagement. This position reports the Museum Store Manager.

Primary Responsibilities:

Lead the operational aspects of the Museum’s store and stockroom, including stock management, inbound/outbound functions, technical systems, and shipping 

Manage inventory receiving, checking for order discrepancies, counts, and quality, entering data to receive purchase orders, and merchandise handling with price stickering, boxing, assembly, tagging, and put away 

Maintain accurate stock records, allocate merchandise to the store location, and monitor inventory levels. Perform cycle counts and an annual physical inventory 

Ensure the stockroom is organized, follows an accurate merchandise locator system, and employs FIFO procedures and expiration date management for perishable items 

Deliver product to store and assist with merchandising resets and seasonal transitions 

Oversee backend systems (Shopify POS and ecommerce, shipping carriers) and liaise with Visitor Engagement and Museum Operations teams as required 

Manage ecommerce order fulfillment and wholesale shipments 

Pick, pack, and ship online customer orders and pick up in store requests  

Provide reporting on operational metrics 

Order shipping supplies, store bags and tissue, retail supplies and equipment 

Ensure the store environment is prepared, stocked, and visitor-ready 

Support seamless service delivery during peak visitation 

Reinforces the Museum’s standards of professionalism and care 

Other duties as assigned

Qualifications 

2–4 years of retail operations, warehouse, or inventory management experience 

Experience with receiving procedures, order fulfillment, and inventory                                                                                   maintenance, including taking physical inventory 

Experience with multiple shipping carriers (UPS, FedEx, USPS) 

Proficiency with POS systems and ecommerce platforms (Shopify preferred). Microsoft Excel skills desirable 

Ability to work onsite at the Museum days, weekends, and occasional evenings for special events 

Ability to bend, reach, stand for long periods, and lift or carry weights up to 50+ pounds 

Strong organizational and problem-solving skills and ability to work collaboratively in a visitor-facing environment 

Comfort working in both public and back-of-house settings 

 

This position is full-time and on site.  The salary is $50,000 annually.

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.