Greater Philadelphia Cultural Alliance

Assistant House Manager

About People's Light

Founded in 1974, People’s Light is one of Pennsylvania’s most respected professional theatres, renowned for producing innovative and thought-provoking work that reflects the diverse voices of our community. Located in Chester County, our mission is to inspire, entertain, and engage audiences through live theatre and educational programs, fostering a welcoming and inclusive environment for all. At People’s Light, we believe in the power of storytelling to connect people and create lasting impact.

Position Overview

If you love theatre and want a behind-the-scenes experience, come join us! We are a nationally renowned, local theatre seeking adaptable, energetic, organized people to work Front of House.  In this position, you need to be willing to learn, work with people of all backgrounds, and think on your feet. FOH staff reports to the Front of House and Reports Manager. We offer flexible schedules that will not exceed 29 hours per week. Your own transportation is a plus. We are located one mile from the Malvern stop on the Paoli/Thorndale regional rail line.  

Assistant House Managers are shift leaders who manage the FOH staff and volunteers, coordinate with stage management, and assist patrons during their visit. Our ideal Assistant House Manager is flexible, calm in emergencies, a creative problem solver, and warm and welcoming to all. Those hired to be Assistant House Managers will train on all shifts and may be scheduled in a position other than manager based on scheduling needs and availability. 

This is a part-time, hourly, non-exempt position that pays $12/hr for FOH Representative shifts and $15/hr for House Manager shifts.  

Responsibilities might include:

  • Delegating responsibilities to Staff and Volunteers
  • Liaising with Stage Management to maintain consistent timing
  • Coordinate with the Box Office to resolve ticketing issues
  • Managing and reporting incidents and/or emergencies
  • Setting up for events, stocking concessions, including lifting flats of bottles and soda. 
  • Welcoming patrons and answering patron questions knowledgeably about productions, other People’s Light programs, and navigating the campus 
  • Supporting special events, like our Relaxed Performances and Surround Season
  • Managing the house, including ushering patrons into the theatre, seating late-arriving patrons, maintaining theatre protocols, keeping all public spaces clean 
  • Helping patrons with Smart Caption Glasses and other assistive devices 
  • Keeping track of concessions stock 
  • Training and learning, including de-escalation techniques; bystander intervention; RAMP. 
  • Handling emergencies and last-minute situations with grace and authority.

EQUAL OPPORTUNITY EMPLOYMENT

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

NON-DISCRIMINATION HIRING POLICY

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.