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ACCESS Philly Manager

Art-Reach

Job Title: ACCESS Philly Manager
Reports To:  Executive Director/Deputy Director
Supervises: Art-Reach Interns
Status:  One-year contract position with possible move to permanent status

POSITION SUMMARY:

Art-Reach creates, advocates for and expands accessible opportunities in the arts so the full spectrum of society is served. The next 12-months will be transformative for Art-Reach and the community it serves. With the launch of the ACCESS Pass, a first-of-its-kind initiative, Art-Reach expects to engage a wider proportion of people in Philadelphia’s disability community by reducing the cost barrier for arts engagement.

The ACCESS Philly Manager (APM) will oversee the operational work associated with Art-Reach’s expansion of its ACCESS Philly program, which served over 185,000 people last year. The APM will be responsible for overseeing the launch and growth of one of the most innovative accessibility programs in the country. Working closely with the Executive Director and the Deputy Director, the APM will execute organizational strategies around Art-Reach’s ACCESS Philly expansion.  The APM will prepare the ACCESS Pass for launch in January 2020, including coordination of systems, strategic partnerships, and marketing. Specifically, the APM will manage all ACCESS Pass sales and ensure quick fulfillment of purchases. In addition, the APM will focus on building relationships with area museums, theaters, and community partners to grow ACCESS Philly. APM will hire/train/supervise interns to help in the fulfillment process. Part of this role will include monthly tracking of users at each ACCESS Philly site. APM will also provide information and news to the Assistant Director of Communications for monthly newsletters.

RESPONSIBILITIES:

Outreach and Growth:

  • Manage relationships with ACCESS Philly partner sites
  • Develop organizational prospects for inclusion in the program
  • Maintain contact will all partners to collect monthly data and resolve any issues
  • Develop strategic community partnerships to bolster ACCESS Pass sales
  • Generate content for ACCESS Philly newsletter
  • Schedule trainings for ACCESS Philly partners
     

Sales and Fulfilment:

  • Receive and process calls and online orders for the Art-Reach ACCESS Pass
  • Ensure timely fulfillment of all ACCESS Pass orders via mail and in-person pick-up
  • Generate sales reports in Salesforce and reports on trends
  • Collaborate on marketing strategy for ACCESS Pass sales
  • Provide excellent customer service to all users of the ACCESS Philly program
     

Leadership:

  • Interview/Hire/Train team of interns to support fulfillment and ACCESS Pass processing
  • Participate in Art-Reach weekly check-ins and monthly staff meetings
  • Prepare board reports on expansion as directed by the Executive Director
     

CANDIDATE PROFILE:

Preferred skills and experience:

You should bring three to five years of demonstrated success in Philadelphia’s cultural community.  Experience with a membership/subscription operation is going to be very helpful for a successful candidate. Additionally, extensive knowledge of local arts and cultural institutions with a focus on museums and live arts is important. If you have had success in communicating, building consensus and leading complex groups toward a single goal, we want to hear about it. To be successful in this position you should have a deep knowledge of Salesforce. Other CRM experience might be relevant, but Art-Reach uses Salesforce extensively for programmatic initiatives. Prior experience with Salesforce gets you to the front of the pack. You should have a knack for operation and systems with a track record of hitting sales targets. Passion for and familiarity with Art-Reach programming is required. You should be highly comfortable working in a fast-paced office environment on simultaneous projects.

Personal Characteristics:

Strong interest and belief in creating accessibility in the arts and culture community around Philadelphia.  A strategic and decisive problem solver, with an ability to think creatively, opportunistically, and analytically.  An experienced relationship builder and influencer with the ability to relate and appeal to diverse groups of people.

Compensation: 

$45,000 and benefit options available

THE ORGANIZATION:                                                              

Art-Reach’s mission is to create, advocate for and expand accessible opportunities in the arts so the full spectrum of society is served. Our programs are aimed at changing the landscape of cultural engagement in Philadelphia so that people with disabilities have access to the arts. Founded in 1986, Art-Reach was born out of an equal desire to fill theatre and performance spaces to capacity and increase participation in the arts for people with disabilities.  Art-Reach set out to make unfulfilled tickets available to people who never had the opportunity to see a play, dance performance or go to a museum. A wide gap existed between the disability community and the cultural engagement sector.  Art-Reach was founded to bridge this gap.

Now, Art-Reach stands as the only organization in the Philadelphia region working toward cultural accessibility on a scale that includes over 400 organizations, serving over 211,000 people annually.  The work of Art-Reach today has grown beyond the flagship Ticketing Program to include curated experiences, large scale collaborative initiatives, unified dialogue, training, advocacy, and social change. Once known as a broker of tickets to people, Art-Reach has evolved into a dynamic organization focused on increasing cultural engagement for people with disabilities and low-income communities.

Art-Reach's core programs include:

Ticketing: Art-Reach offers its members deeply discounted or free admission to over 220 local cultural organizations and teaching artists. In the past year, over 15,000 individuals have visited museums, gardens, zoos, historic sites and live performances in the greater Philadelphia region.

ENCORE: These immersive, participatory experiences include workshops, studio dance sessions, touch tours, verbal descriptions, and sensory friendly performances and many other innovative accessible experiences. In 2019 ENCORE served over 10,000 people engaged in the program.

ACCESS Philly: Art-Reach’s city-wide initiative works with area museums to provide $2 admission to EBT/ACCESS Cardholders: individuals and families receiving government medical, food or cash assistance. The program launched September 1, 2014, with seventeen museum partners ranging from the Pennsylvania Museum of Art and the Barnes Foundation to Eastern State Penitentiary and Philadelphia’s Magic Gardens. Since September 2014 the program has grown to include 49 sites and has served over 550,000 individuals.

Cultural Accessibility Forum and Exchange (CAFE): Art-Reach’s newest initiative brings national and regional thought leaders on arts accessibility to Philadelphia to facilitate open and active dialog between the region's cultural organizations and individuals with disabilities, along with the general public.  The aim of the program is to create an ongoing dialog between the human service and cultural sectors so that both communities can respond to challenges in cultural accessibility.

Education Level: 
Degrees are not prerequisites for working at Art-Reach. As such, a degree is not required for this position however, if you believe your educational experience helps your candidacy, please feel free to share that information with us.
To Apply

Art-Reach hires without discrimination and encourages all interested candidates to apply. If you wish to explore this position, please send a resume, cover letter, three references to ACCESSMgr@art-reach.org.