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Manager of Business Development

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Encore Series, Inc, The Philly POPS

Title: Manager of Business Development

Department: Strategy and Business Development, The Philly POPS

Reports to: Vice President of Brand, Strategy and Business Development

Status: Exempt


The Manager of Business Development ensures integrity, hygiene, and daily usability of The Philly POPS customer relationship database (Tessitura) as well as supports robust revenue-generating and stewardship campaigns for all POPS Patrons. Reporting to the VP, the Manager works across the organizational teams to maintain the viability of backend data structures and support front-end users of the database. The Manager collaborates in the execution of the Marketing and Communications plans and provides data for analysis in a timely manner. Attendance and general support for all performances and events is expected.

Essential Functions

Strategy and Database Administration: (35%)

  • Works with the senior staff to design and update database policies and procedures to meet business requirements and revenue needs.
  • Runs quarterly national change of address (NCOA) updates, manages other data enrichment services and handles global changes in the database in coordination with IT Shared Services.
  • Provides proactive and reactive data management support, database account support, and training to all front-end users on staff.
  • Monitors database performance, implementing changes, and updates as needed.
  • Demonstrates a wide degree of creativity and latitude to best serve the data needs of the POPS.
  • Proactively stay up to date with Tessitura database issues, standards, products, and training as required.
  • Performs an annual review of constituent data to ensure critical changes and updates are implemented.

Patron Development: (25%)

  • Processes gifts according to required protocols and keeps organized, digital records of all gift collateral.
  • Acts as the main liaison with Finance, reporting as required and providing a monthly, quarterly, and annual reconciliation.
  • Produces gift acknowledgments and receipts within 48-hours of gift processing and pledge reminder letters quarterly.

Audience Engagement and Data Analysis: (40%)

  • Requests, creates, and extracts segmented constituent lists, dynamic and static, promptly for the organization, ensuring the utmost accuracy.
  • Financial reporting on trends and revenue.
  • Creates monthly Revenue and Patron Milestone performance and projection reports.
  • Creates custom Analytics in Tessitura for the senior staff.
  • Creates and updates surveys, RSVP forms, and other market research.
  • Supports the implementation of all revenue-generating plans and campaigns.
  • Manage data flow and reporting for Patron Roadmap plans.
  • Research and implement marketing automation tactics.
  • Invoice processing and departmental budget reconciliation.
  • Other duties as assigned.
To Apply

**To apply, submit resume and cover letter to Jason Ward, Vice President of Brand, Strategy and Business Development, at No phone calls.**