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Membership Coordinator

Delaware Museum of Natural History

 

 

 

Delaware Museum of Natural History

Membership Coordinator

Rate of pay:  $18.00/hour

 

Reports to: Director of Development

FLSA Status: Non-exempt

Summary:

Under the supervision of the Director of Development, the Membership Coordinator is responsible for the day-to-day operations of the Membership Department with focus on building and maintaining the membership program and managing the Museum donor database. The Coordinator also provides administrative support for annual fundraiser. 

Essential Functions

Solicit and process membership applications and mail out membership cards in a timely manner

Provide a high level of service as point of contact for telephone calls, mail and emails addressing routine Membership questions and issues

Collaborate with Guest Experience Manager to promote membership sales and supply necessary materials and forms

Be conversant in the Museum’s mission, exhibits, programs and events to enhance the visitor experience

Manage and execute mail merges and mail membership renewal letters, invitations and other fundraising materials

Create Donor Perfect On-line WebLink forms for on-line registrations and contributions for memberships, membership events and the annual fund and update as needed. Distribute attendee lists for events registered through WebLink

Process donations and generate receipts, acknowledgement letters and pledge reminders for Metamorphosis Capital Campaign

Perform import/export of member information between point-of-sale system (TAM) and donor database (Donor Perfect), and remove duplicate entries in both systems

Generate monthly membership, annual fund financials and other reports as needed and requested

Work closely with Director of Development to establish a framework for excellence in database administration, including coordination with the point-of-sale system (TAM) and Business Operations

Coordinate NCOA address updates, staff training when needed and best practices to assure consistency of database entry

Work with Director of Development and Communications Director to plan and implement yearly membership promotions and marketing strategies

Secondary Functions:

Work with Director of Development and Public Engagement staff to plan and implement member events and meetings   

Research membership best practices and monitor blogs and websites for current trends

Support the Director of Development with other administrative and fundraising duties as needed   

Work with Director of Development and Business Operations Director to prepare and oversee Membership’s annual budget

Minimum Qualifications:

Bachelor’s degree in related area of study preferred, but not required.  Experience considered in lieu of education

One to two years’ demonstrated experience building and maintaining a membership program required. Proven experience with membership development/fundraising in the non-profit field or Museum setting preferred

Demonstrated proficiency with Microsoft Office products and development/database systems, preferably Donor Perfect

Excellent interpersonal skills that are effective with both professional and general audiences

Excellent planning, problem-solving and organizational skills; ability to meet deadlines

Schedule:

This is a full-time position defined by DMNH as 37.5 work hours per week, exclusive of a 30-minute unpaid lunch period. The schedule is typically Monday through Friday, 8:30 a.m. – 4:30 p.m., but will vary to accommodate evening, weekend and holiday special events and projects.

 

Education Level: 
BA or equivalent experience.
To Apply

Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org, fax to the attention of Terri Reed at 302-658-2610, or submit them to Delaware Museum of Natural History, ATTN: Human Resources, P.O. Box 3937, Wilmington, Delaware 19807.  Deadline for submission is Friday October 25, 2019.  EOE