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Outbound Sales Representative

The Franklin Institute


Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in Galaxy database and ticketing system, along with other CRM tools as identified; Have proficient knowledge about all museum membership options and programs; Document updates in information and feedback delivered during contact calls; Become skilled in suggestive selling of upgraded Memberships, specially ticketed exhibits and theater shows, and other up-sell experiences; Process and mail membership confirmations and pledge invoices; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all members and museum guests. Provide support to membership related functions at events such as exhibit openings and monthly Science After Hours.

Ability to work independently and also be responsible for seeking out a manager for additional information and call support as needed; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times.


High School Diploma required; 2 + years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.


Unscheduled Part-Time, including evenings and weekends

To Apply

Send resume to: THE FRANKLIN INSTITUTE, Human Resources Department, 222 N. 20th St., Phila, PA  19103, email: or fax 215-448-1121.  EOE.