Seasonal Box Office Associate

POSITION

The Box Office Associate’s role is to focus on providing exemplary customer service to all patrons of the PSO by selling individual tickets, subscriptions, and performing customer assistance both over the phone and in person. This is a part-time, temporary position whose primary purpose is to operate the box office during the Princeton Festival in June 2024 plus a paid training period April-May 2024. This position reports to the Box Office Manager.
 

ESSENTIAL JOB FUNCTIONS

• Sell tickets and season subscriptions in person at the box office and over the phone.
• Assist customers with purchase decisions.
• Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.
• Answer box office telephone and respond to customer questions regarding events and ticket operations, and assist patrons in finding seat locations on seating diagrams.
• Be well-versed in all PSO offerings including discounts, promotions, ADA services, and ticket packages/subscriptions.
• Maintain knowledge of performance venues including parking, directions, and accessibility.
• Operate Patron Manager ticketing system.
• Stay current on events scheduled for the Festival and other PSO programs.
• Collect complete and accurate data from customers.
• Assist with day-of show walk-up sales and will call distribution.

For more scheduling and qualification details, please see full position listing on the Princeton Symphony Orchestra website.