Retail Operations Manager (Seasonal APR - OCT)

The Retail Operations Manager will lead the launch and day-to-day operations of our new on-site gift shop, Encore, opening in May 2026. This seasonal role is responsible for creating an engaging retail experience that extends the magic of our performances beyond the stage and into a thoughtfully curated shopping environment.

Working at the intersection of arts, hospitality, and retail, the Retail Operations Manager will oversee merchandise selection, inventory management, volunteer staffing, and sales strategy while ensuring the shop reflects the creativity and spirit of our performing arts campus. This individual will play a key role in developing a retail program that enhances the visitor experience and supports the organization’s earned revenue goals.

The ideal candidate is both strategic and hands-on—a leader who enjoys building something new, analyzing sales performance, and creating a welcoming retail space that audiences will want to return to. From sourcing unique merchandise to leading volunteer staff and optimizing operations, the Retail Operations Manager will help transform our gift shop into a vibrant extension of our artistic community.

Primary Responsibilities:

• Develops short and long-range retail business plans, including measurable benchmarks for financial sales and inventory management.
• Sets specific policies, standards, and procedures consistent with the Mann’s mission, vision, and strategic plan 
• Recruits, trains, schedules, and manages seasonal volunteers 
• Works closely with the Vice President of People Operations and Chief Operating Officer on the sourcing, branding, and merchandising of new products; includes attending trade and product shows 
• Develops and implements criteria and standards for customer service. Monitor outcomes on an ongoing basis 
• Works closely with the Vice President of People Operations to market the Mann’s retail identity and product 
• Develops and manages operating income and expense budgets based on historical financial, projected attendance, and concert selection 
• Oversees data entry for each day’s sales in Shopify and prepares transaction closing reports for finance 
• Prepares month-end reports for the Mann’s Finance Department 
• Oversees stock deliveries and warehouse operations. 
• Reviews monthly financial reports with the Vice President of People Operations and Chief Operating Officer
• Reconciles monthly sales tax for state filing 
• Prepare all year-end reporting for budget reconciliation 
• Coordinates with Finance and conducts physical inventory at the end of the season (fiscal year end) and reconciles to the General Ledger Inventory account 
• Identify UBIT retail inventory and prepare annual UBIT sales report for IRS Form 990T 
• Manage and maximize the e-commerce site and online catalog on a year-long basis. 

Knowledge, Skills, and Abilities

• Must be customer-focused and friendly 
• Must be well-versed in point-of-sales systems and willing to learn Shopify
• Must know PowerPoint, Excel, and understand databases. 
• Must understand merchandising and how to keep a retail space fresh, welcoming and exciting 

Education and Experience 

• Four-year college degree or equivalent work experience required, with emphasis on retail management, customer relationship management, marketing or business 
• At least four years’ experience in a retail environment is preferred. 
• Must have at least two years of management experience 
• Previous experience with a not-for-profit cultural institution and volunteers preferred