Philadelphia Visitor Experience Conference

Access Granted: Visitor Experience in the Digital Age

Join fellow visitor experience professionals for a day of discussion, sharing, and learning.  Where is the visitor experience field headed?  Where do you want it to go?  How can technology help you take it there?  Through speakers, panels, and round-tables, the Philadelphia Visitor Experience Conference will provide a picture of the current state of the field and a glimpse into its future.

Peter Shankman joins us as our Keynote Speaker and will present on customer loyalty in the age of social media. Peter is a customer experience consultant and marketing pundit for several national and international news channels including CNN and MSNBC.  He has been called by the New York Times, "a public relations all-star who knows everything about new media and then some.”  Peter is a well-known author and his latest book is Zombie Loyalists: Using Great Service to Create Rabid Fans.

Alisa Martin will also be sharing her thoughts and experiences as our Signature Session speaker.  Alisa is Vice Director, Brand Management and Visitor Services at the Brooklyn Museum in New York.  With corporate and arts marketing experience and a consulting background in research design, organizational development, and service quality delivery, Alisa leads branding initiatives that enable Brooklyn Museum staff to deliver relevant, welcoming and informative experiences to Brooklyn Museum audiences.

Please visit visitorexperienceconference.com  for information on additional speakers and panelists as well as other networking/development opportunities to take place on Sunday, October 11 and Tuesday, October 13.