Operations and Guest Services Internship (Summer 2026)

OPERATIONS & GUEST SERVICES INTERNSHIP – JOB SUMMARY

The Operations & Guest Services Intern will assist in identifying and providing solutions to real-time customer experience opportunities in an administrative setting and at the Highmark Mann’s campus during select events. The ideal candidate has strong customer service experience and familiarity with the Highmark Mann performance schedule. Working closely with the campus operations and administrative teams, this role will provide a hands-on learning opportunity for those looking for theater operations and hospitality experience.

Primary Responsibilities:

• Provide outstanding customer service over the phone and in person during Highmark Mann events.
• Address customer requests.including ADA ticket orders.
• Assists in the coordination and execution of assigned Highmark Mann concerts, events, and meetings.
• Act as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open.
• Supports the on-campus Highmark Mann Encore Merchandise shop.
• Provides office management support, which includes supply management, conference room scheduling, mail distribution, and check processing.
• Assists with the creation of meeting and reference materials.
• Monitors and addresses questions directed to the info@highmarkmann.org email account.
• Online research and data entry as needed.
• Responsibilities may change based on business realities.