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Senior Program Manager

Philadelphia Hospitality, Inc.

The organization’s goal is to attract cultural, corporate and professional groups to Philadelphia, and introduce them to the city’s wealth of world-class museums, historical sites, horticultural attractions, and performing arts venues. We offer distinctive programs that feature both the public side of our city through behind-the-scenes tours of our world-renowned cultural and historic treasures and its private side through visits to private homes, art collections and gardens. We are known for providing exclusive access, creating customized itineraries and delivering exceptional service. Our Senior Program Manager is key toward accomplishing our goals and integral part of the team.

Duties & Responsibilities

  •  Design, implement and manage multi-day programs for visiting groups based on clients’ needs; including greeting groups upon arrival and escorting groups to destination.
  •  Respond to all inquiries from potential clients for upcoming programs or general tour information
  •  Customize tours for potential clients according to their interests and budget
  •  Work closely with potential clients to refine itinerary and costing towards securing of a contract and deposit
  •  Secure confirmation of all items on contracted program including guides, transportation, hotels, site reservations, meals, florists, homeowner visits and speakers/presenters
  •  Make and confirm reservations for group programs (museums, restaurants, transportation services)
  •  Invoice client for services and maintain payment records
  •  Maintain schedules of upcoming exhibitions and events
  •  Responsible for all deposits and payments of all items in tour program
  •  Provide financial accounting for all programs – both receivables and payables
  •  Negotiate contracts with clients, hotels, restaurants, transportation companies, guides, and vendors for terms and price
  •  Maintain data base of all clients including repeat and referrals
  •  Prepare reports and program chart for Board meetings
  •  Submit annual programming budget
  •  Recruit new homeowners
  •  Secure private access from homeowners
  •  Act as liaison to homeowners
  •  Maintain Homeowner Database Establish new and grow existing groups
  •  Develop sales plan and strategy to retain and attract group sales
  •  Work closely with cultural and historical partners to increase group visits
  •  Collaborate with Philadelphia and the region’s tourism operators and DMA’s/DMC’s to promote and sell Philadelphia
  •  Follow up on sales leads
  •  Monitor and track account production for all sales
  •  Assist the Executive Director with development of the marketing plan and collateral information for both online and offline initiatives (website, postcards, e-newsletters)
  •  Operate within the establishes sales expense budget
  •  Work flexible hours, including weekends and holidays

Specifications & Requirements

  •  Bachelor’s degree preferred
  •  3 + years experience working in an arts and culture organization, a non-profit, tourist attraction, or similar
  •  Experience in program planning
  •  Experience in group sales and/or prior work experience with a tour company or destination management company preferred.
  •  Knowledge of Philadelphia and its cultural, art and historical properties highly encouraged.
  •  Strong negotiating skills, decision-making capabilities, resourcefulness to conduct independent research and strong analytical skills
  •  Able to prioritize, excellent time management skills
  •  Self-motivated and results oriented
  •  Excellent verbal and written communication skills essential
  •  Public speaking and/or tour guide experience beneficial
  •  Bilingual a plus
To Apply

Please send a cover letter and resume to