Visitor Services Representative

Position Title: Visitor Services Representative 

Department: Museum Experience 

Reports to: Manager of Visitor & Member Services 

About Us 

The National Liberty Museum (NLM) envisions a society that values freedom of thought, civil discourse, respect for all people, and the essential pursuit of liberty. We connect, educate, and inspire people to explore and advance the complex practices of liberty through thought-provoking multidisciplinary and multimedia exhibition experiences, public programs and events, and educational programs for all ages. NLM makes space for generative and inclusive public conversations about shared values and for civic skill-building, inviting visitors to investigate liberty’s many facets together.  

As a concept museum, NLM is not beholden to a particular historical period, event, or collection, which frees us to bring a multidisciplinary lens to the ongoing process of interpreting liberty in meaningful ways with and for contemporary audiences. NLM’s primary collection, then, is best understood as the content that gets created, explored, debated, and reflected upon across all NLM’s activities – from gallery shows and exhibition interactives, to speaker series, panel events, and off-site field work, such as artist interviews, workshops, community dialogues, and pop-up storytelling.  

Position Summary 

The National Liberty Museum’s Visitor Services Representative provides support for all aspects of the visitor experience. The position will also provide support when needed in administrative, special events, tours and operations departments. The Visitor Services Representative works collaboratively with the Manager of Visitor and Member Services and VS team to achieve its strategic, operating, and revenue objectives. This is a great position for recent graduates hoping to get experience in museums. 

Hours 

Part-time, 3 to 4 days per week, including weekends with open availability during holidays and occasional evening availability. 

Essential Duties & Responsibilities 

Visitor Services 

Responsible for ensuring the achievement of all Visitor Services goals as it pertains to walk-in admissions.  

Operates admissions in compliance with internal control policies.  

Conducts daily and weekend cash-handling for NLM P.O.S. operations, as directed by Manager of Visitor and Member Services 

Conducts routine Museum merchandise operations including inventory, display, merchandise presentation and cleanliness  

Proactively assists all visitors with Museum merchandise sales   

Proactively sells and “up-sells” Museum memberships, programs, and gift store items 

Monitors galleries and other public spaces, taking immediate actions to assure any issues are addressed 

Attends and supports all awards programming, annual gala, public programs and museum-related events, as required  

Tours, Events, & Facilities Services 

Serves as event staff for most evening and weekend Museum events and after-hours programming 

Lead museum highlights and field trip tours when needed  

Provides direction in housekeeping functions to ensure the cleanliness of Museum galleries and facilities during events 

Oversees safety & security for the Museum’s visitors, event participants, and exhibits 

Skills, Experience, and Education  

Exceptional customer service and organizational skills 

Ability to effectively communicate with a wide variety of staff and visitors 

Must be able to work a flexible schedule to include weekends, holidays, and special events; provides and/or identifies the necessary coverage when scheduling/staffing issues arise 

An interest in or knowledge of museums is highly desirable.  

Familiarity with POS systems 

Ability to work across multiple museum departments 

Physical Demands: 

The work environment and physical demands and characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:  

Requires some physical activity including sitting/standing, limited lifting and carrying (up to 30 lbs.), up/downstairs   

Work Environment: Work is typically performed in an indoor environment, in museum offices or on museum floor  

Equipment: General office equipment, projector, Smart Board, two-way radio   

Salary

$15/hour, 3-4 days a week. 

Work Environment/ Office Culture 

NLM is a small team, where employees must be adaptable. You will be expected to interact and work with many different departments and foster relationships with outside groups for events.