Cloud/Systems Engineer

The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on-premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium.  This position will work closely with diverse teams, in a fast-paced environment and must be with cloud based infrastructure.

The Cloud/Systems Engineer must effectively prioritize work, encourage best practices in others and evaluate and implement technologies that improve efficiency, performance and reliability.  This position will also be required to function as Level 2 support for the consortium.

Essential Functions:

Infrastructure

Keep a master inventory of all current server and storage infrastructure and network diagrams or drawings supported by IT Services.
Maintain all server service contracts for server hardware, operating systems and virtualization software.
Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.  
Manage scheduled backups and relationships of third-party vendors that help manage off site backups, and perform restores and monthly test restores.
Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost-effective manner.

Serve as a member in on-call after-hours IT Services support rotation and assist in
Regulate and maintain user accounts in Active Directory, Tessitura, and other applications to stabilize and support on boarding and off boarding process for respective organizations for all IT Services clients.
Maintain and enforce daily procedures to ensure stability of servers, network and server rooms environment.
Escalate helpdesk requests that will become a project for IT Services to Director of Technology Infrastructure.

VMWare/SAN

Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
Manage, upgrade, document  and maintain the storage area network that supports the storage needs for all server resources

Networking

Provide support on network switching in consultation with Director of Technology Infrastructure

VOIP

Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

Office 365 / SharePoint /Azure

Coordinate file migration to SharePoint and provide support for security and configuration of sites
Provide support for Office 365 accounts and configuration of security policies
Coordinate with Director of Technology and web team on connection, accounts, billing and security for Azure and AWS

Application Support

Coordinate and execute server based application upgrades and patches
Provide assistance in resolution of tickets in the help desk.
Perform Services for on-call after-hours IT Services support rotation.

Education/Experience:

Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience is required.

Knowledge/Skills/Abilities:

Microsoft Azure, Office 365, SharePoint and other Cloud Services
Hardware and software load balancing.
Knowledge of Linux and Windows operating environments
Knowledge of Cisco products for data and VOIP
Administration of Dell EqualLogic Storage solutions
VMWare VSphere Client & ESX/ESXi
Microsoft Windows Servers & SQL Server.
Client/Server architecture design skills
Ability to work in a team environment and manage relationships with multiple departments
Demonstrated organizational and supervisory skills
Ability to organize critical documentation for infrastructure support reference.

Working Conditions/Physical Demands:

Routine for office environment.   Evening and weekend work will be required, as needed.  Required availability for on-call after-hours IT support rotation.