Primary tabs
PT Theater Staff - Film Society Bourse Theater
Philadelphia Film Society
Transforming Philadelphia through the power of film.
As the producer of the Philadelphia Film Festival and creative force behind the Film Society Center, Film Society Bourse, and Film Society East, the Philadelphia Film Society (PFS) raises awareness of film as an important art form in Philadelphia and serves as a vital piece of the cityʼs arts and culture community. PFS Theater Staff are responsible for ensuring our guests receive exceptional service. Theater Staff are cross-trained in all departments to assist where needed and may be scheduled to work in the Box Office, Concession Stand, or as an Usher.
PRIMARY DUTIES AND RESPONSIBILITIES
Box Office
● Serve as the first point-of-contact for patrons in our box office, assisting with the purchase of tickets & PFS membership enrollment(s) through our ticketing software platform
● Ensure the proper handling of and responsibility for accuracy of cash drawer, credit cards, gift cards, and redeemed discount tickets, passes, and coupons
● Promote PFS membership
● Ensure tickets are sold in accordance with the MPAA rating system
● Respond to phone calls and questions from guests
● Assist in keeping the box office clean and organized
● Adhere to company health & safety standards
Concessions
● Operate POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, and redeemed coupons as well as concession stock inventory
● Assist with set up and breakdown of the concession area
● Promote PFS membership
● Operate, prepare, and clean all concession related equipment and areas
● Comply with all local, state, and federal food safety laws
● Ensure required alcohol certification and training are current where applicable
● Adhere to company health & safety standards
Usher
● Scan tickets and direct patrons to their auditoriums
● Assist with set up and breakdown of special event or promotional items
● Inspect backpacks and packages when applicable
● Manage crowd control and assist guests in finding seats in auditoriums when necessary
● Enforce MPAA rating system
● Conduct in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
● Report to the management any problems, discrepancies, or unusual situations that arise at the theatre
● Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways, and other areas outside of the auditorium
● Assist with all opening and closing duties as assigned by management
● Adhere to company health & safety standards
SKILLS
● An energetic and friendly attitude
● Provides excellent customer service
● Accurate cash handling and basic math skills
● The ability to communicate (verbal and written) with all ages, genders, and personalities
● The ability to work in a team environment and independently
● The ability to take and follow direction
● Excellent time management, organizational skills, and attention to detail
QUALIFICATIONS
● Must be at least 18 years of age. Floor staff who work with alcohol must be at least 18 years of age.
● Complete basic food handling training and obtain any local or state-mandated certification, health card, or food handlers permit where required
● Floor Staff who work with alcohol are required to complete a Safe Alcohol Service training program
● Availability to work flexible hours which include evenings, weekends, and holidays
● This position requires prolonged periods of standing, walking, and repetitive motions. All applicants must be able to lift up to 50 lbs.
