Department: Audience Experience
Reports to: Senior Guest Services Manager

Summary:

Department:    Security
Reports to:      Security Supervisor
Status:             Non-exempt
 

Summary:

This position is responsible for protecting, safeguarding, and securing assets, staff, patrons, and all visitors at Ensemble Arts Philly while under the direct supervision of a Security Supervisor or Security Manager. The officer also engages with the public, artists, staff, and guests, supporting their experiences and meeting their objectives through customer service at a high level.

Essential Functions:

The Project Manager is a key team member, responsible for managing a portfolio of projects which includes planning, coordination, and implementation of each project within the scope of client-driven budgets, timelines, and quality expectations. They also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

DESCRIPTION

Position Summary

The Ticketing and Data Associate (Tessitura) reports to the Audience Engagement Manager and Marketing and Design Manager.  

The Ticketing and Data Associate is responsible for providing excellent customer service to The Wilma Theater’s guests and is the in-house Tessitura expert in Marketing and Front of House assisting the Marketing Department with list-building, reporting and other tasks that support outreach to our base of current, past, and potential patrons. 

Responsibilities 

In Tessitura:  

Penn Live Arts (PLA) at the University of Pennsylvania is seeking an enthusiastic customer service oriented part-time House Manager to join PLA’s Guest Services team. House Managers perform a wide variety of duties to help ensure that our Audiences, Patrons, Artists and Clients enjoy a safe, relaxed and pleasant experience during all events.

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

The Greater Philadelphia Cultural Alliance seeks several surveyors to assist with surveying of performing arts audiences from November 2024 to March 2025.

OVERVIEW

Predominantly inward-focusing position on the Ticketing Services team.  Primary focuses include managing Ticketing Services staff, assisting interdepartmentally and providing partial weekend coverage.

ESSENTIAL JOB FUNCTIONS

Management

Penn Live Arts (PLA) at the University of Pennsylvania is seeking enthusiastic customer service oriented part-time Ushers to join PLA's Front of House team.

Ushers play a significant role in the FOH department, offering the highest level of customer service for any patron, artist, client or visiting member of the public.

Responsibilities of ushers include, but are not limited to: