Event Specialist

Job title: Event Specialist

Reports to:  Associate Director, Patron Experience

Department: Digital Strategy & Innovation

Status: Part-time; Non-Exempt; Seasonal: October 2025 through May 2026 with option to continue Fall 2026

The Event Specialist role is responsible for onsite operations for Curtis Patron Services at Curtis Institute of Music performances during the school year. Areas of focus include ticket scanning, patron support and communication, and logistics. Working closely with and taking direction from the Associate Director, Patron Experience, this position will help elevate the patron experience during performances in the Curtis Recital Series and at all major Curtis performance events.

The role will coordinate patron check-in, patron data collection, and ticket scanning during recitals to ensure an enjoyable experience for both patrons and the performers. The role will also be in communication with the Production Team and Security to coordinate logistics during performances with other duties as assigned. During the performance event, this role will complete additional administrative duties either related to the current event or upcoming events. This position will have interactions with all patrons of Curtis including major donors, board members, subscribers, students, faculty, staff, alumni, parents, and other community members and will be expected to treat each patron as a valued and respected guest.

Essential Functions

Key Responsibilities: 

• Box office ticketing, scanning, reconciling, and reporting.
• Patron care via in-person interactions.
• Set-up of ticketing table, signage, and supplemental materials.
• Communicate effectively with the Production Team and all performance attendees including but not limited to students, faculty, staff, board members, major donors, subscribers, and other community members.
• Other duties as assigned.

Preferred Experience and Qualifications

Curtis welcomes applications from people with a wide variety of experience and backgrounds, who are eager to work hard, learn, and contribute.

Candidates should be able to demonstrate: 

• Schedule flexibility to work nights and weekends for performances is required. Most of our performances take place on weekday evenings
• Previous experience with an entertainment, attraction, or performing arts organization highly preferred.
• A passion for and working knowledge of classical music preferred.
• Excellent verbal and written communication skills.
• Exceptional patron service and retention abilities.
• Position is limited to no more than 29.5 hours of work per week on average.

Required Core Values

The ideal candidate must exhibit qualities consistent with Curtis’ core values:

• Pursuit of Excellence
• Learn by Doing
• Community
• Collaboration

Working Conditions and Physical Demands

• Position is located on the Curtis Institute of Music campus in Philadelphia and an in-person work schedule is required.
• Schedule flexibility is required to work a mix of set weekly hours and additional hours as needed based on the performance schedule. Position is limited to no more than 29.5 hours of work per week on average.
• Night and/or weekend work will be required occasionally for performances and events.
• Exertional requirements are routine office environment.
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States for any employer at the time of hire.

Compensation and Benefits

• $15.00 per hour, gross
• This position is not benefits eligible

Position will remain open until filled.