General Manager

Theatre Exile is a nonprofit theater company committed to sparking dialogue that strengthens our community through the development and staging of timely and provocative plays. We are a small team of dedicated individuals who work together to produce high-level theater.  We produce challenging plays that explore the complexities of the human condition and contain a sense of true Philadelphia grit and passion. We present both new works as well as established plays often reinterpreted in original ways. We produce a three-production subscription series; a new play development series; an education program that includes outreach and classes; as well as special events. 

The General Manager plays a critical role in the organization's operations. The GM reports directly to the Producing Artistic Director (PAD)  The position includes oversight and coordination of day-to-day operations across the organization. Responsibilities include:

General Management:

Demonstrate leadership that ensures  the organization's work progresses efficiently and within established timelines

Oversee and facilitate inter-departmental and outside vendor communication and coordination 

Work with the PAD and Operations Consultant (OC) to develop organizational policies and procedures 

Conduct semi-monthly staff meetings and maintain organization calendars

Participate in season planning

Maintain organization documents and files

Oversee and troubleshoot IT needs, including hardware and software and other office equipment 

Manage supplies necessary for efficient operations and staff support

Finance/Bookkeeping/Budgeting: 

Accounts Payable/Receivable, check cutting, bank deposits, finance reports and reconciliations, payroll and Actors Equity Association (AEA) reporting

Track grant funds and donations

Prep annual financial audit for Board Treasurer and outside auditor

Work with Board Treasurer and PAD to prepare financial reporting for Board

Assist PAD with budget creation, forecasting and cash flow management

Provide PAD and grant writer with financial data for grant applications and reports

Human Resources (HR):

Manage job postings, interviews, hiring and onboarding process. 

Hire and manage interns

Maintain employee records 

Manage staff review process

Point person for staff on HR matters 

Work with the PAD and OC to develop HR policies and address HR matters

Complete annual Workers Comp audit
 

Facility Management:

Oversee cleaning and general appearance of Theatre Exile’s facility

Work with the Production Manager (PM) regarding  maintenance and repairs including  utilities and elevator maintenance

Oversee facility contracts for maintenance and repair for facility systems with assistance from OC (i.e., HVAC, elevator, security system)

Marketing:

Facilitate inter-departmental and outside vendor communication and coordination with Theatre Exile’s PR firm, graphic designer, printer and distribution vendors

Work with Marketing Director (MD) and PAD to ensure that Theatre Exile’s marking plan is executed according to the established timeline.

Rental Program:

Work with OC,  PM and MD to ensure renter’s space, Front of House (FOH), ticketing, and technical needs are met per rental contract. 

Work with PAD, OC and PM to establish rental rates and technical, ticketing and FOH rates.

Schedule facility tours for potential renters when PM and OC are not available

Work with PM and OC to maintain rental/space calendar 

Work with OC and PM regarding scheduling Theatre Exile representative for rentals dates

Patron Services:

Work with MD to ensure that Theatre Exile’s ticketing and CRM platform (Patron Manager) is operational and accurate including creating ticketing and price items, managing  batch settlements, and troubleshooting

Work with MD to ensure that FOH, house manager, concessions, and  volunteer staff are trained and scheduled for performances and events.

Work with MD to establish best practices for patron facing initiatives and box office procedures

Obtain Patron Manager certification

Complete yearly PCI certification

Be available to troubleshoot issues that arise during performances and events on an on-call basis 

Development:

Work with Director of Individual Giving (DOIG) to ensure that all events are adequately planned and staffed 

Work with DOIG and MD to ensure that all communications, solicitations and materials are developed and disseminated according to the Development Plan

Work with MD to ensure that DOIG has accurate and timely solicitation lists from Theatre Exile’s CRM.

Education:

Work with Education Director (ED) to ensure that Theatre Exile’s Paper Wings  program, theatre camp, and other education programs and events are executed according to Theatre Exile’s approved plan and and timeline 

Community Engagement:

Work with PAD to develop and manage community relationships and partnerships and act as liaison with our community partners

Work with DOIG, MD, and PM  to ensure that Theatre Exile’s off site events are executed according to plan and according to established timeline

Represent Theatre Exile at off site community meetings and other events

Qualifications & Requirements: 

Strong leadership and organizational skills

Ability to manage multiple responsibilities concurrently and establish priorities

Ability  to clearly communicate organizational goals and priorities verbally and in writing 

Strong interpersonal skills 

Results and action-oriented management skills

Experience with Excel, QuickBooks Online, Microsoft, Google, MAC OS, and database management systems

Experience with ADP and Bill.com a plus

Experience managing budgets, exhibiting financial analytical skills

Experience in an arts organization preferred but not required·   

Minimum 3 years experience in positions that have prepared applicants to assume the listed duties. 

EOE: Theatre Exile is an equal opportunity employer and hires without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or  any other characteristic protected by law. Our facility is wheelchair accessible. Theatre Exile is  committed to reflecting the diversity of our city. We encourage applicants of color to apply. 

Compensation: 

∙ Salary: $45,000

∙ Health and leave benefits package 

∙ This is a full time, exempt position