Public Engagement Representative

Reports to: Public Engagement Manager

Description:   Our Public Engagement Representatives are part of a dynamic team whose goal is to greet and interact with Museum guests. Individuals in this position are responsible for selling tickets to the museum, historic ships, and boat rentals, assisting customers in the Museum Store, as well as occasionally assisting with the waterfront and public programming all while making customer service the highest priority.

Qualifications:

• Positive, friendly, welcoming attitude
• Good interpersonal communication and telephone skills
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Superior customer service skills, cash handling experience preferred
• Ability to work as part of a dynamic team, as well as independently on various projects
• Ability to handle confidential information
• Ability to work weekends, evening hours, or holidays as needed

Duties:

• Provide a positive, welcoming and helpful front of house experience

• Sell admission tickets at the front desk and various ticket booths
• Upsell guided tours and other museum events/programs
• Assist customers in the store with purchase decisions and process store sales
• Restock merchandise as needed and maintain store displays
• Provide tourism information beyond the museum to visitors
• Assist in the selling and promotion of membership packages
• Service inbound calls and inquiries in a professional manner
• Maintain accurate cash drawers and reports
• Report out-of-order interactives or needed repairs in galleries to supervisor
• Receive deliveries and mail
• Ability to fill in for other front line departments as needed and occasionally assist in the operation of renting boats or bartending special events.

The Independence Seaport Museum is an Equal Opportunity Employer that values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged in our mission. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.