Retail Store Manager

Key Responsibilities

• Staff Leadership & Development
• Recruit, interview, hire, and train store employees to meet business and customer needs
• Create weekly schedules and assign responsibilities to ensure full coverage
• Conduct regular performance reviews (bi-yearly) and coach underperforming employees as needed
• Provide continuous development opportunities through ongoing training and guidance
• Foster a positive, professional, and customer-focused work environment

Customer & Vendor Relations

• Maintain the store’s reputation by modeling excellent service in-person and over the phone
• Support new and existing customer relationships through proactive communication
• Attend industry events, conferences, and workshops as needed to expand vendor and professional networks
• Inventory & Operations Management
• Help manage and maintain accurate inventory levels for the retail store, online store, and school accounts
• Assist with merchandising and maintaining compelling, visually appealing store displays
• Lead and track in-store sales initiatives, aligning with goals set alongside the Buyer and Owner

Sales & Business Support

• Utilize sales data to inform decision-making and operational improvements
• Collaborate with leadership to set store performance goals and achieve revenue targets

Qualifications

• Minimum 5 years of retail management experience required
• Excellent verbal and written communication skills
• Strong leadership and team-motivation abilities
• Effective under pressure with proven conflict resolution skills
• Strong organizational and time-management skills
• Ability to review and interpret sales data for business decisions
• Experience in procurement, logistics, and inventory management
• Confident self-starter with strong problem-solving and decision-making ability
• Strong math skills
• High school diploma or equivalent required; college degree preferred
• Ceramics knowledge or industry background is a plus
• Physical & Availability Requirements
• Ability to stand for a minimum of two consecutive hours and remain active throughout the shift
• Must be able to lift 50 lb clay boxes daily and handle dry materials with proper precautions
• May involve stooping, kneeling, crouching, climbing ladders, and reaching overhead
• Enthusiastic, customer-service oriented, friendly, and energetic demeanor
• Availability for varied scheduling: early mornings, evenings, weekends, and special events (e.g., Blowout Sales)