Part-Time Usher

Department: Audience Experience
Reports to: Senior Guest Services Manager

Summary:

The Philadelphia Orchestra and Ensemble Arts, is seeking an upbeat, customer service-oriented individual who thrives in a fast-paced performing arts environment.  Ushers assigned will work a variety of events and have the opportunity to work at our venues (Academy of Music, Miller Theater, and Kimmel Center).  As the first line of interaction with our audience members, the ushers are responsible for collecting admission tickets and passes, showing audience members to their seats, handing out playbills, stuffing programs, searching for lost articles, and providing audience members with directions. 

Essential Functions: 

Provides exceptional customer service 

Greets audience members attending entertainment events 

Supports the Ensemble Arts mission and our customer service common purpose 

Counts and records number of tickets collected and examines tickets or passes to verify authenticity 

Assists audience members in finding seats, lighting the way with flashlights, if necessary 

Provides assistance with audience members’ special needs, including helping those with wheelchairs 

Provides information about the building 

Guides audience members to exits or provides other instructions or assistance in case of emergency or evacuation 

Maintains order and ensures adherence to safety rules 

Settles seating disputes or helps solve other audience concerns 

Distributes programs to audience members 

Stuffs programs with marketing materials and/or program information 

Searches for lost articles 

Other duties as assigned 

Education and Experience: 

High School diploma or equivalent required 

Excellent customer service skills 

Prior experience providing customer service in a busy environment 

Theater or performing arts experience preferred 

Ability to deal with Guests in a gracious, informed, and respectful manner 

Excellent communication skills 

Ability to problem solve under pressure 

Must be 18 or older 

Environment, Physical demands and other conditions: 

Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires 

Ability to stand/walk for long periods of time up to five (5) hours 

This is a union (I.A.T.S.E. Local B29) position 

A uniform will be provided 

Must be able to attend orientation and training sessions 

Resume and cover letter are required when applying for this position.

The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.