Part time Visitor Engagement Associate

The VEA is responsible for ensuring an enjoyable, safe and meaningful guest experience in the Museum. At the front-line of museum engagement, VEAs are responsible for a broad range of activities, including: greeting and engaging with guests on entry, in exhibition and theater spaces; selling tickets and memberships; overseeing access control, monitoring guest compliance with Museum safety protocols and facilitating entry/egress from theaters and exhibit spaces; responding to questions and managing complaints.

With appropriate training and certifications, these positions are responsible for implementing daily and monthly programming, special events, classes and workshops. VEAs must be knowledgeable of the Museum’s core content and programming and provide a high level of customer service and satisfaction to ensure an excellent experience for all guests. Qualified candidates are flexible and creative in meeting the needs of guests; skilled at and committed to engaging visitors of all ages, interests, and abilities in discussions of and learning about the American Revolution; and are devoted to the mission of the Museum. VEAs report to the Director of Visitor Engagement and are trained and supervised in program delivery by the Education team.

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Essential Duties and Responsibilities:

Must be able to work a flexible schedule to include weekends, holidays and special events.

Sell and process museum memberships, tickets and other transactions using a point of sale system.

Address customer service issues/questions in a professional, polite, and positive manner.

Orient guests to the Museum, assist with the smooth flow of foot traffic, and operate all Museum theaters.

Engage guests of all ages in guided viewing and group discussion of original and replica artifacts and documents, role-play activities, use of multimedia experiences, and participation in hands-on activities.

Facilitate interactive, inquiry-based tours, add-on programs, and activities for students (especially grades 4-12), families, and adults, including:

The Museum’s Through Their Eyes School Tours, school add-on programs, and school outreach programs

Adult, group, and family Highlights Tours of the Museum’s core Galleries

The “Washington’s War Tent” Discovery Cart

Enforce Museum rules to ensure a safe, friendly learning environment for all guests and the protection of Museum staff, objects, media, and displays.

Support ongoing evaluation of programs, including data collection.

Master historical content and a variety of interpretive techniques, with a commitment to ongoing learning.

Attend staff training, meetings, and continuing education sessions; complete assigned readings and research.

Additional duties, as assigned.

Candidate Requirements:

Bachelor’s Degree, or Associate’s Degree plus relevant work experience; coursework in early American History, American Studies, or Museum Education preferred.

Excellent verbal communication skills required. Ability to see, speak clearly, write, and understand the English language required. Proficiency in ASL, Spanish, French, Chinese, or other languages desirable.

Previous educational and/or front-of-house experience in museums, heritage sites, after-school or out-of-school time programs, or other informal learning environments strongly preferred.

Interest in the American Revolution, and a commitment to ongoing learning about the Revolutionary era.

Flexibility, the willingness to cheerfully and calmly adapt to rapidly changing situations, and the ability to “think on one’s feet” essential. 

Enthusiasm for working and interacting with guests of all ages, abilities, backgrounds, learning styles, and knowledge levels.

Ability to interact with and collaborate with other staff in a clear, pleasant, and effective manner.

Demonstrated ability to work as part of a cohesive team with colleagues to achieve desired program goals.

Availability to regularly work a schedule that includes weekend days, holidays, and evenings.  (The Museum is open seven days a week).

Ability to use email.

Ability to stand for long periods of time, kneel and stoop, climb stairs frequently, and occasionally sit on the floor.

Ability to handle and carry objects and lift up to 20 pounds.

This position is Part Time.  Training will take place for approximately 6 weeks, 3 days a week. The Education training will begin September 3rd through October 10th, Monday, Wednesday, Friday from 10:00 am – 2:30 pm.