Manager, Member Engagement

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.

The Chamber is seeking a highly motivated Manager, Member Engagement to ensure that members receive ongoing value from their Chamber investment by providing support, connecting them with resources, and proactively addressing concerns. Through relationship-building and strategic outreach, the Manager, Member Engagement strengthens member relationships, maximizes renewal rates, and plays a key role in sustaining the Chamber’s membership base.

Essential Duties & Responsibilities – Member Relations and Retention

• Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members.
• Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
• Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
• Conduct regular outreach to assigned members, maintaining a daily 40 daily call attempts (outgoing calls, or incoming calls, for the purpose of interacting with an assigned member while following the member relations strategy.) 
• Address delinquent accounts promptly and work to re-engage at-risk members.
• Develop and implement member satisfaction strategies to increase retention and renewals.
• Monitor membership retention trends and develop initiatives to address potential attrition concerns.
• Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
• Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
• Perform other duties as assigned.

General Responsibilities & Duties

• Represent the Chamber professionally and positively at all times.
• Attend Chamber meetings, networking events, and activities, as assigned, to enhance member relations.
• Participate in member ribbon cuttings and business community events as assigned.
• Prepare membership and retention reports as required by the Director, Membership.
• Perform other duties as assigned.

Job Specifications & Requirements

• 3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
• Strong relationship-building skills and ability to engage with business professionals.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software, MS Word, and MS Excel.
• Must be a resident of the greater Philadelphia region.
• Must have reliable transportation, proof of insurance, and a valid driver’s license.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to manage multiple priorities effectively.

Working at the Chamber:

Working at the Chamber offers the best of both worlds—the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit. As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact. With a team of about 65 employees, we’re large enough to offer strong support and infrastructure, yet small enough to provide opportunities to lead, grow, and make your mark. We foster a fast-paced, collaborative environment and offer competitive compensation along with an outstanding benefits package.

Work Conditions

The Chamber operates in a hybrid work environment that allows for a flexible schedule while requiring employees to work in-person at least two days per week. Exceptions to this schedule may be made based on departmental needs. When on-site, work is performed in a professional, deadline-driven office setting with regular interaction with Chamber staff, volunteers, members, and prospective members.

This role involves extended periods of sitting at a desk, working on a computer, and speaking on the phone. The individual will also be required to attend Chamber-hosted or partner events and meetings outside of regular business hours and outside of Center City Philadelphia.

Compensation 

​The base salary for this position is $65,000 annually, plus the opportunity to earn additional performance-based incentives for personal and team-based performance.
 

The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds