Director, Membership

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.

We are currently seeking a Director, Membership to lead our membership team in driving revenue growth and enhancing member experience. This is a strategic leadership role focused on optimizing team performance and ensuring sustainable membership acquisition and retention.

Essential Duties & Responsibilities

• Lead the membership team’s day-to-day sales and engagement execution.
• ·Provide hands-on coaching and professional development to Membership Advisors and Engagement Managers.
• Oversee the Chamber’s membership sales pipeline and retention strategies.
• Collaborate with senior leadership to develop and execute long-term membership growth plans.
• Represent the membership team in prospective and current member meetings, external events, investor sales meetings and strategic initiatives.
• Develop proactive employee recruitment and transition plans for team sustainability. 

The Ideal Candidate Has:

• 5+ years of experience in a leadership role overseeing membership sales and engagement, business development and customer engagement, or related experience, with a proven track record of driving revenue growth and sustaining long-term relationships.
• Strong ability to drive sales performance without direct competition, creating a supportive and high-achieving team culture.
• Experience managing sales pipelines, analyzing performance metrics, and implementing data-driven coaching and sales strategies.
• Proven ability to manage and lead a high-performing team that engages members/clients/customers, builds strong relationships, and drives growth and retention.
• Strong organizational and strategic planning abilities
• Prior experience in a chamber of commerce, association, or member-driven organization is a plus.
• Residency in the Greater Philadelphia region

Why You’ll Love Working With Us: 

• Competitive salary and opportunities for career growth.
• Excellent benefits package.
• A leadership role that makes a lasting impact on the local business community.
• A collaborative and mission-driven team environment.
• Networking opportunities with top professionals in the region.

Work Conditions 

The Chamber is currently working in a hybrid work environment that allows for a flexible work schedule, while requiring employees to work in-person at least two days each week. When on-site, this individual will work in a typical office environment. On a standard workday, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, at times, this role will be required to attend Chamber events or related outside meetings/events on behalf of the Chamber. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia. 

Compensation

Base of $80K-$115 with eligibility for additional incentive based on team performance and goal achievement.

The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.